Privacy Policy

1. Who we are

1.1 This privacy policy explains how Hi Padel Sport Limited (“Hi Padel”, “we”, “us” or “our”) collects and uses personal data when you visit hipadel.co.uk (the “Website”), contact us, or engage with us about a school partnership or investment.

1.2 Hi Padel is the controller of your personal data. We are a company registered in England and Wales under company number 16457573, with our registered office at 124 City Road, London, EC1V 2NX, United Kingdom.

1.3 If you have any questions about this policy or how we handle your data, contact us at hello@hipadel.co.uk.

2. The data we collect

2.1 Information you give us. When you complete an enquiry or partnership form, email us or otherwise contact us, we may collect:

• Identity and contact details, such as your name, job title, email address and phone number.

• Organisation details, such as the name and address of your school, trust or company, and your role there.

• Site information, such as the location of a potential site, map links, photographs, plans or other files you upload.

• The content of your messages and any other information you choose to provide.

2.2 Information collected automatically. When you visit the Website, we and our service providers may collect technical data such as your IP address, browser type, device information, pages viewed, referring website and the date and time of your visit, using cookies and similar technologies (see section 7).

2.3 Information from other sources. We may receive information about you from publicly available sources (such as school websites or LinkedIn) or from people who refer you to us, where relevant to a potential partnership or investment.

2.4 We do not intend to collect special category data (such as health information) or data about children through the Website. Please do not upload images showing pupils or other identifiable individuals.

3. How we use your data and our lawful bases

We only use your personal data where UK data protection law allows us to. Where we rely on legitimate interests, we have considered that our interests are not overridden by your rights. You can ask us for more information about this balancing test. We do not make decisions about you based solely on automated processing.

• Responding to enquiries and assessing potential school partnerships, including site assessments. Lawful basis: legitimate interests (developing our business and responding to you); or steps prior to entering a contract.

• Managing our relationship with schools, partners, suppliers and investors. Lawful basis: performance of a contract; legitimate interests.

• Sending updates about Hi Padel, our clubs or insights you have asked to receive. Lawful basis: consent, or legitimate interests for existing business contacts (you can opt out at any time).

• Operating, securing and improving the Website, including analytics. Lawful basis: legitimate interests; consent where required for non-essential cookies.

• Complying with legal and regulatory obligations, and establishing or defending legal claims. Lawful basis: legal obligation; legitimate interests.

4. Who we share your data with

4.1 We do not sell your personal data. We share it only where necessary, with:

• Service providers who support our business, such as our website host and analytics provider (Framer), and our email and IT providers.

• Build and delivery partners such as court manufacturers, surveyors and contractors, where needed to assess or deliver a school partnership.

• Professional advisers such as lawyers, accountants and insurers.

• Investors or potential acquirers in connection with a fundraising, sale or restructuring of our business, subject to confidentiality obligations.

• Regulators, law enforcement or other authorities where required by law.

4.2 Our service providers act on our instructions and are required to keep your data secure and confidential.

5. International transfers

Some of our service providers, including Framer, may process personal data outside the UK, for example in the European Economic Area or the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses. Contact us for more information about these safeguards.

6. How long we keep your data

We keep personal data only for as long as we need it for the purposes set out in this policy:

• Enquiries that do not lead to a partnership or investment: up to 2 years from our last contact, so we can follow up on opportunities.

• Partner, supplier and investor records: for the duration of the relationship and up to 7 years afterwards, to meet legal, tax and accounting requirements.

• Marketing contacts: until you unsubscribe or ask us to stop, after which we keep a minimal record so we respect your preference.

• Website analytics data: in line with the retention settings of our analytics provider, typically no longer than 26 months.

When data is no longer needed, we securely delete or anonymise it.

7. Cookies and analytics

7.1 Cookies are small text files placed on your device when you visit a website. We use:

• Strictly necessary cookies which are needed for the Website to function and to remember your cookie preferences.

• Analytics cookies set by Framer, our website platform, which help us understand how visitors use the Website so we can improve it.

7.2 We will only set analytics cookies with your consent, which you can give or withdraw at any time through the cookie banner or settings on the Website.

7.3 You can also block or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.

8. Your rights

8.1 Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Erase your data in certain circumstances.

• Restrict how we use your data in certain circumstances.

• Object to our processing based on legitimate interests, and to direct marketing at any time.

• Data portability to receive your data in a structured, commonly used format.

• Withdraw consent at any time, where we rely on consent.

8.2 To exercise any of these rights, email hello@hipadel.co.uk. We will respond within one month. There is usually no charge, and we may need to verify your identity first.

8.3 If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. General

9.1 Security. We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Access is limited to people who need it to do their job. No method of transmission over the internet is completely secure, but we will notify you and the ICO of a data breach where we are legally required to.

9.2 Children. The Website is intended for adults, such as school leaders, governors, partners and investors. We do not knowingly collect personal data from children through the Website. If you believe a child has provided us with personal data, please contact us and we will delete it.

9.3 Third-party websites. The Website links to third-party sites, including our LinkedIn and Instagram pages. Those sites have their own privacy policies, and we are not responsible for how they handle your data.

9.4 Changes to this policy. We may update this policy from time to time. The latest version will always be on this page, and we will tell you about significant changes where appropriate.

9.5 Contact us. Hi Padel Sport Limited, 124 City Road, London, EC1V 2NX, United Kingdom. Email: hello@hipadel.co.uk.

Last updated: 15 October 2026.